FAQs

What are the system requirements for My Clients Plus?

My Clients Plus works on virtually any computer, smart phone or PDA (or an iPad) that has Internet access via a web browser. It will work on a PC, Mac or Linux system.

Do I need to backup my data?

No. My Clients Plus runs redundant server clusters that store your information on multiple machines in real time. The computers are kept behind locked steel doors with video surveillance and logged access of authorized personnel. They are serviced by trained professionals. We also perform nightly offsite backup and archive the data in encrypted form.

Is My Clients Plus HIPPA compliant?

Yes, My Clients Plus is HIPAA compliant.

What type of practitioners use My Clients Plus?

My Clients Plus is used by a wide variety of providers, including Psychologists, Psychiatrists, Marriage and Family Counselors, Social Workers, Licensed Professional Counselors, Occupational Therapists, Speech and Language Therapists, Massage Therapist, Physical Therapists, and Life Coaches — to name a few.

If I submit claims electronically, can I also submit paper claims?

Yes. You can set up your account to print your claims on your printer and mail them. You can create paper claims that either prints the data on the pre-printed form or you can choose to print the form and data on regular printer paper.

Can I access my EOB information through My Clients Plus?

Yes, you can sign up with many insurance payers to have your EOBs (ERAs) sent electronically. The ERA enrollment forms are available in our main website under Resources and then Reference Materials.

Can I auto-post insurance payments?

Yes, when you have your EOBs sent to you electronically (ERAs), posting payments is as easy as a couple of clicks of the mouse.

Does My Clients Plus have a scheduler?

The scheduling component is available via our affiliate company Jituzu. The Jituzu scheduler and credit card integration is included in your My Clients Plus subscription of at least $19.95 per month. Your Jituzu account can configured to automatically synchronize your client data with your My Clients Plus account so that as you update client information it is automatically updated in Jituzu.

How does credit card work?

Jituzu integrates credit card into your account so you can seamlessly enter your client sessions and charge your co-pays at the same time. To get started with credit card, you will need to apply for a merchant account with one of the third party credit card companies that we support. Additional information can be found in your Jituzu account by clicking on My Account and then Merchant Account.

Can more than one person log into an account?

For your protection and in support of HIPAA, only one person can be logged in with a specific username at a time. Don’t worry because you can set up as many usernames as you like to access your account. Multiple usernames can be logged into an account at the same time.

Is there any way to limit the access of additional usernames?

Yes, you can set specific privilege levels by username. You have the option of granting full, view only or restricted (no access) privileges to virtually any menu item.

What kind of security do you use?

All of the data between our servers and your browser is SSL-encrypted. That means it can traverse the Internet, a wireless link, whatever, and will remain encrypted all the way to your browser.


Pricing and Costs

Are there any setup fees?

No, there are no set up fees. Simply set up an account with My Clients Plus through the Free 30 day trial. You can start billing today.

Are your prices per practice or per provider?

Pricing is by provider. Group practices would create an account for each provider and then link them as desired. You can also set up a master username that can access all accounts with a single login. We also offer a 25% discount for those providers who wish to pay for a year in advance.

Do I need to set up an account with the clearinghouse to electronically bill?

No, the electronic billing works seamlessly through My Clients Plus. There are some insurance payers that require pre-enrollment, but the vast majority do not. Pre-enrollment forms can be found in our main website under the reference materials tab.

What is my financial commitment?

There are no contracts to sign or minimum commitments. Your account is month to month and you may cancel at any time by simply emailing a customer service representative.


Customer Support

Can I get customer support?

Yes, we offer phone support Monday through Friday or email support at info@myclientsplus.info. There are no additional fees for technical assistance. We offer free, live webinars throughout the month to aid you in getting started with My Clients Plus. You can sign up for one of these webinars by visiting our Webinars and Training page or by clicking here. There is also a “Help” link located within your account (at the bottom of most screens in your account except main menu) that offers a Downloadable User Guide as well as several video tutorials.

What does the free 30-day Trial offer?

The free 30-day trial is a fully functioning account. It will perform all the functions of a paid account including electronic billing. It is typically the account that you continue using when you choose My Clients Plus as your billing option.

How long will it take me to get started billing?

You can start billing immediately in most cases. There are a few setup screens that need to be completed for your Practice and Client information. If you are billing electronically, there may be a few insurance payers that require pre-enrollment (typically Medicare and a few BCBS or Medicaid depending on the state).

What happens when my free 30-day trial ends?

When you reach the end of your free 30-day trial, we will prompt you for a payment method the next time you log in. Simply enter your payment information and we will charge your account monthly.

What happens if I leave My Clients Plus for any reason?

You will have up to 30 days after your paid membership to request a free CSV download of your data. That will allow you to convert to a new billing system or view your data in Excel or other program capable of reading CSV file format. We also offer to hold an account for up to 6 months at no charge for purposes of family leave or sabbatical.